FAQs

What is the delivery time for my order?
After placing your order, please allow us a processing time of 1-2 working days to carefully pack and prepare your items for shipment. The shipping time within the United Kingdom is 4-6 working days.

What are the costs of returns?
We offer free shipping for all orders.

What if I haven't received my order confirmation email?
Sometimes emails end up in spam folders. If you haven't received your confirmation email, please check your spam inbox. If it's not there, kindly send an email to info@volarra.com with your full name and email address, and we'll assist you promptly.

I want to exchange/return my order, how do I do this?
See our Refund Policy to return your package.

Of course, if you can't find the answer to your question, you can always contact us:

Customer Service

Store name: Volarra

Company name: DW E-commerce

Address: Kleine Hoorn 18, Marum, Groningen, 9363EW, Netherlands

Company number: 88174735

VAT number: NL004549646B63

Support opening hours:
Monday to Friday, From 8 am to 6 pm